Customer and Distributor retention is vital to your long-term success.
Remember, in the long run, it saves you time and money to retain the customers and Distributors you already have, while you continue to recruit and retail to new prospects.
Customer Retention
Happy customers are the lifeblood of your business. Exemplary service and care guarantees you a steady stream of income and referrals.
Give prompt call-backs--same day is best.
Set up a system to track your customers. Purchase an Herbalife-branded file box or sign up for Bizworks.
Arrange appointments to deliver products in person.
Develop interest in other product areas. For example, a Weight Management customer may also be interested in our Targeted Nutrition, Energy & Fitness and Personal Care/Outer Nutrition products.
Distributor Retention
Distributor retention is the cornerstone of a successful organization. The more you train, support and retain your downline, the larger your monthly check will be.
Set a great example. Your downline will follow your lead.
Consistently check in. Update and nurture your downline by phone, in person, via email.
Open a Bizworks account to track progress and communicate to your downline.
Take the time to meet your downline at events and trainings.
Retención
